400 East Wahl Street

Paris, AR. 72855-4818

(479) 963-3444

mailto: askip@adorondi.com

Gregory Lee Williams

Objective

Team member of 5ESS Switch Customer Technical Support using my home office and equipment at:

400 East Wahl Street
Paris, AR. 72855-4818
(479) 963-3444
askip@adorondi.com

Equipment

Personal computer
21” .22 pitch monitor
ADSL internet connection
56K modem internet connection
Printer,Scanner,Fax
Windows XP Professional
Microsoft Office 2000
Outlook 2000
Corel Draw 10
Six 9 GB hard drives for redundancy and space

Experience

2001-2002                    Adelphia Business Solutions               Chicago, IL

5ESS Switch Tech

  • Provision 5ESS Switch Translations per customer service orders
  • Isolate and repair software and hardware issues
  • Provide on-the-job training for newly hired switch techs.

 

1994-2001                     Lucent Technologies                               Lisle, IL

Senior Product Training Specialist

§         Develop and Instruct the following courses

ES505A (4 days) 5ESS Switch Translations: Essentials for Recent Change
ES505B (5days) 5ESS  Switch Translations: Recent Change for Business (analog Centrex)
ES505C (5 days) 5ESS Switch Translations: Recent Change for ISDN
ES505D (3 days) 5ESS Switch Translations: Recent Change for Digit Analysis, Routing and Charging
ES505E (2 days) 5ESS Switch Translations: Recent Change for Trunking ( analog, digital, SS7, PRI, E911)

§         Coordinate Software Release evolution of Our EES database that supports the above hands-on courses at the First Office Application level.

§         Reduced costs of development and support.

 

1992-1993 (9 months)     AT&T                                               Tijuana, MX

Senior Product Training Specialist

§         Support International team for Installing 5ESS Switch.

 

1989-1992                     AT&T                                                     Lisle, IL

Senior Product Training Specialist

§         Instruct and maintain the following courses:

ES5800  (10 days) 5ESS Switch Maintenance Hands-0n for Managers

ES5801 (5 days) 5ESS Switch Maintenance Appreciation for Upper Management

§         Created more efficient problem solving solutions.

§         Increased customer appreciation for the.

 

1986-1989                     Western Electric                           Columbus, OH

Product Training Specialist

§         Instruct the following course:

ES5555 5ESS Switch Maintenance Hands-On.

§         Set up load box for call generation.

§         Developed better maintenance processes and techniques.

Education

1961-1962                     Naval Air Technical Training               Glynco, GA

§         Airborne Radar Electronics.

Interests

Web Site Development
http://adorondi.com